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| Administrative Technology ServicesAdministrative Technology Services
The Call Center is currently staffed by two Call Center Analysts. Support calls received by the Analysts are logged and tracked to resolution using a call tracking system called HEAT. To contact the Call Center you can call 441-6111 or e-mail helpdesk@ecsd.net. Calls are responded to within an established timeframe. Should the call not be resolvable by the Call Center Analysts, they will assign the call to an appropriate level of support and then continue to monitor the call until resolution. Information can be found on some of the areas we are providing support to by clicking on the following links: We will continue to update these links and add others as the support information is developed. We have begun to develop a section dedicated to Frequently Asked Questions. Please feel free to peruse this area as we will continually be updating it with answers to questions that may allow you to resolve an issue you face yourself. |
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EATS Mission Statement:
To provide leadership in the areas of both educational
and administrative technology services to the district and to school sites. Edmonton Catholic Schools © All rights reserved. Site on Netscape may experience errors; Internet Explorer and Windows recommended. Send questions or comments. This website uses Adobe Acrobat PDF's - get the FREE Abobe Acrobat Reader  |
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The
Call Center is an integral part of the user service and support structure
provided by Educational and Administrative Technology Services. The Call
Center provides one of the initial stages in a process working to ensure
that support is provided to both